This privacy statement was last 31-03-2022 updated on .
This privacy and cookie statement relates to the website https://www.shoko.nl and the self-triage service of “Should I Go To The Doctor?”.
Privacy statement HAP Veldhoven
Huisartsenpost Veldhoven (hereinafter: HAP Veldhoven ) considers careful handling of personal data to be of great importance. In this privacy statement, we describe which personal data we process from you, how we handle your personal data and what rights are to be disclosed to you in that context.HAP Veldhoven is responsible for data processing. In this privacy statement we explain what personal data we collect and use and for what purpose. We recommend that you read it carefully. In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:
- we clearly state for what purposes we process personal data. We do this through this privacy statement;
- we limit our collection of personal data to only the personal data required for legitimate purposes;
- we first ask you for express permission to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and also demand that parties who process personal data in our remit;
- we respect your rights, such as your right to access, correct or remove.
Personal data and purposes
The self-triage service “Should I go to the doctor?”
When using the self-triage service “Should I go to the doctor?” (below: App), via our website you fill in certain personal data and leave certain personal data. Because it is privacy-sensitive data, we think it is important that we handle it carefully.
When using the App, you fill in personal data about yourself or about someone else for whom you use the App and a conclusion is given. The personal data we process from you through this service are:
- Date of birth
- Your GP
- Outcome of each completed triage (urgency)
In all cases, the data you provide is personal data. An example of this is the fact that the App creates a Unique Identifier (UID for the device used). Nevertheless, we would like to inform you clearly about what we do with your data. The completed data is initially necessary to answer the question ‘should I go to the doctor?’. Your gender and date of birth will be processed anonymously by the app’s back-end to analyze the use of the App. It can then ensure that the App works even better in the future and we can generate anonymous statistics. Your IP address is processed by the web server anonymised into a session number, which makes your personal data untraceable.
Your location is stored only on the device you use the website with and if you use the link to a map application (such as Google Maps) to get directions directly to your GP. This data is not stored by us, but by the supplier of the card application. We recommend that you read the relevant privacy statement.
Watch out. If you have questions about the outcome of the app’s self-triage or whether you should go to the doctor, please contact your GP or gp post. You can only make reports of incorrect or incomplete data via the contact form and you can also request technical support. If you provide feedback about the App, you are not supposed to send medical information related to yourself.
We invite you to leave feedback for us. When you respond to this invitation, we will use your feedback, in conjunction with your gender and date of birth, to improve our service. We will keep your feedback for up to two years after you submit it.
Who do we share personal data with?
Providing data to
others Your personal data is not shared with third parties for commercial purposes. In HAP Veldhoven addition, third parties may engage in the performance of its services. For example, the App is developed and hosted by a third party. Third parties HAP Veldhoven are processors of . HAP Veldhoven makes agreements with processors to ensure that personal data is adequately protected by these parties.
This privacy statement does not apply to third-party websites connected to our website and/or App through links. We cannot guarantee that these third parties will deal with your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
Security of personal data
We take appropriate security measures to limit misuse and unauthorized access to your personal data. In this way, we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly monitored.
We have the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.
Rights of those involved
You have the following rights:
- Get an explanation of what personal data we have and what we do with it.
- Access to the exact personal data we have.
- Correcting errors.
- Having (outdated) personal data removed.
- Revoke permission.
- Limiting data processing.
- Obtain your personal data in digitally readable standard format to transfer it.
- Object to a particular use.
If you are not satisfied with the way in which we deal with (a complaint about) the processing of your personal data, you have the right to file a complaint with the Dutch Data Protection Authority.
De Run 4600
5504 DB Veldhoven
KvK number: 17139140
Cookie statement HAP Veldhoven
We would like to explain to you:
- what cookies are;
- which cookies we use;
- how to ask questions.
In some cases, personal data is processed via cookies. In our privacy statement HAP Veldhoven you can read how your personal data is handles.
What is a cookie?
A cookie is a technique that collects and reads information from peripherals. In addition, a small text file is sent to your browser, so that the browser is automatically recognized when a repeated visit to a website. Cookies may collect personal data associated with the use of a website, such as which pages have been visited and an IP address.
If you don’t want to receive cookies at all, you can adjust your Internet browser’s settings and completely block the placement of cookies. You can click “help” in the browser menu to see how this should be done for the browser on your computer. By removing all cookies, it may be possible that not all parts of a website work. We use the following types of cookies:
Necessary & preferences cookies
These cookies are necessary for the performance of the requested service or the display of the requested website and its functionality. Examples of such cookies are load balancing cookies. These cookies are not stored longer than the relevant browsing session. Server log files contain information such as your web request, IP address, and information about the browser used such as browser type, browser language, and the date and time of your request (log information).
This information is used to compile website statistics and to obtain an image of use and which third-party websites link to our sites. We intend to use this data to locate/detect any issues with our server or other technical issues with the website and/or App and to detect misuse thereof, as well as to improve our services.
What cookies HAP Veldhoven use?
|This gives a unique ID to your device, which allows us to see if you’ve used the App before.
|Until you empty your local storage in your browser.
|Only stored locally
|_ga, _gat_UA-32193980-1 and _gid of Google Analytics
|Per session and up to 2 years
|Of course, we have taken measures to minimise the traceability of visitors to our website. We do this by throwing away the last octet (grade group) of each IP address in Google Analytics, making tracking technically impossible on an individual level. In addition, we have not allowed Google to use the analytics obtained for other Google services. Google is Privacy Shield certified.
|Google Tag Manager
|With GTM we can install and regulate tags on our website.
|Google is Privacy Shield certified.
For example, you can use the link to Google Maps to get directions to your doctor. It is possible that the provider of this functionality places cookies here. This also depends on how you set your device’s privacy settings. HAP Veldhoven have no control over or understanding, you should consult the privacy and cookie statement of the relevant provider for more information about this.
We use google LLC’s (Google) reCAPTCHA service on our website to protect data sent through our website and to prevent spam. By indicating that you are not a robot, it is checked:
- how quickly the form is completed;
- which mouse movements are made during filling in;
- the IP address of the person filling out the form.
The content of a message is pseudonymized for this sent to and processed by Google. Google is Privacy Shield certified.